Refund policy
REFUND POLICY
Last updated: June 11, 2026
30 DAY MONEY BACK GUARANTEE
At Maison Saint Rue, we stand behind everything we sell. If you are not completely satisfied with your purchase for any reason within 30 days of delivery, we will issue you a full refund. No questions asked. Simply contact us at support@maisonsaintrue.com and we will process your refund promptly.
REFUNDS
We offer refunds under the following circumstances:
- You are not satisfied with your purchase within 30 days of delivery
- Your order arrived damaged, defective, or incorrect
To request a refund, please contact us at support@maisonsaintrue.com with your order number and reason for your request. Once approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a certain number of days.
PLEASE NOTE
We do not accept physical returns or exchanges. You are not required to send any item back to us. Refunds are issued directly to your original payment method upon approval.
LATE OR MISSING REFUNDS
If you haven't received your refund yet, first check your bank account again. Then contact your credit card company as it may take some time before your refund is officially posted. Next contact your bank as there is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund, please contact us at support@maisonsaintrue.com.
SALE ITEMS
Only regular priced items may be refunded. Unfortunately sale items cannot be refunded.
DAMAGED OR INCORRECT ORDERS
In the event that your order arrives damaged or incorrect in any way, please email us as soon as possible at support@maisonsaintrue.com with your order number and a photo of the item's condition. We address these on a case-by-case basis but will always work towards a satisfactory solution.
CONTACT US
If you have any questions about our refund policy, contact us at:
Maison Saint Rue Email: support@maisonsaintrue.com Website: maisonsaintrue.com